Policies on Shipping

Orders placed via TMS-Menagerie.com ship within 2 to 5 business days of order being placed with the exception of Custom Orders (see below). In the event that TMS-Menagerie has questions on your order we will email you ASAP — response delays from you may extend time required to ship your order.

Shipping for Custom Products

All custom orders (products which require customization or products ordered via one of the below listed product configurators) take up to 14 to 21 business days to produce.

Shipping Insurance

You have the choice to insure all orders placed via TMS-Menagerie.com. In the event you do not select insurance you assume all shipping risks.

Shipping Carriers

All TMS-Menagerie.com orders ship via FedEx or LTL carrier.

Shipping Fees

Shipping fees are calculated based upon the dimensions and weight of the item(s) in your order, whether or not they require special handling, and based upon how we must pack the items. Your shopping cart will display the exact price for shipping your order based upon the items in your cart.

International Shipping

At this time, orders placed on TMS-Menagerie.com can only be shipped to the United States. International orders may be accepted, but you must contact us first.


Once your order ships, you will receive an email notification with the shipping carrier and the tracking number, if available.

Gift Certificates

Gift Certificates are delivered digitally only. No physical gift certificate exists, and therefore cannot be shipped. You may, however, print out the Gift Certificate email and give it to someone if you'd like.

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*Roller shades ship free to the continental USA.

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