Change your mind? No Problem. Log into your account on our website and submit a new support ticket referencing that you would like to return your order. Someone from our Customer Service Team will get back to you with approval and an RA number that must be noted on the Return when it is received back at TMS-Menagerie – RA# necessary to link the Return to your account. Return Requests must be submitted within 14 days of order receipt for return approval to be given. All products being returned must be in original packaging and received back undamaged for credit to be issued. Please note that Returns are subject to a 25% Restock Fee.
If you receive an incorrect item or finish from what you ordered, log into your account on our website and submit a new support ticket referencing the issue with your order. Someone from our Customer Service Team will get back to you with an RA number and label for the wrong product return and also confirm with you that we will be shipping out correct product(s).
In the event that you receive a damaged order/product please log into your account on our website and submit a new support ticket specifying damage – a picture of damage is required to be submitted. Someone from our Customer Service Team will get back to you regarding the damage and the reshipment of your order/product(s). Please do not discard any of the packaging until your Damage Claim has been processed.
IMPORTANT: Damage Claims must be submitted within 10 days of order receipt if your order was delivered by FedEx and within 24 hrs of order receipt if delivery made by Freight Truck.
All Custom Products are non-returnable for errors made from Customer measuring or specifications submitted at the time that the Custom Order was placed.
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