Knowledge Base

Step 1 Install Brackets

Menagerie provides wall anchors and screws with colored coordinated ends to blend with your brackets. These screws and anchors are designed to mount your traverse rod to a drywall surface. If you are mounting your traverse rod to any other surface, please consult a professional for the correct hardware to use.

Determine the placement of end brackets based on the rod length. In most cases you will mount brackets outside the window frame and a minimum of 2.5” to the inside of the end of the traverse rod on each side.

All brackets have a “ceiling bracket” attached to them that is crucial for the installation of your traverse rod.

TIP: Make sure your End Brackets and Center Support Brackets are level.

Professional Installation Recommended

For other products, it is recommended that you utilize a Professional Installer to mount your rod. Please reach out to us if you have questions about seeking professional installation.

Warranty Against Damange

In the event that you receive a damaged order/product please log into your account on our website and submit a new support ticket specifying damage. A picture of damage is required to be submitted. Someone from our Customer Service team will get back to you regarding the damage and the reshipment of your order/product(s). Please do not discard any of the packaging until your Damage Claim has been processed.

IMPORTANT: Damage Claims must be submitted within 10 days of order receipt if your order was delivered by FedEx and within 24 hours of order receipt if delivery made by Freight Truck.

If you receive an incorrect item or finish from what you ordered, log into your account on our website and submit a new support ticket referencing the issue with your order and include a photo. Someone from our Customer Service team will get back to you with an RA number and label for the wrong product return, as well as to confirm with you that we will be shipping out correct product(s).

Change your mind on a non-custom product? No Problem. Log into your account on our website and submit a new support ticket referencing that you would like to return your order. Someone from our Customer Service Team will get back to you with approval and an RA number that must be noted on the return when it is received by Menagerie – an RA number is necessary to link the return to your account. Return requests must be requested within 14 days of order receipt for return approval to be given. All products being returned must be in original packaging and received back undamaged for credit to be issued. Returns must be received by Menagerie within 30 days of the original shipment delivery date. Please note that returns are subject to a 25% Restock Fee. For resellers only: returning products will deduct from your loyalty points accordingly.

IMPORTANT: All custom products, including custom cut poles, are non-returnable for any reason other than manufacturer error.

For more information about our policies on payments, discounts, and coupons, and tax-exempt status, please visit our Payment Policies page.

For more information about our policies shipping, please visit our Shipping Policies page.