Terms and Conditions - Menagerie

Go to content

Main menu:

Terms and Conditions

Terms and Conditions

First Order Minimum:
$200.00 net or Pre-Pay

Re-Order Minimum:
No Minimum

Delivery Time:
Most orders ship within two weeks.

TMS inc is not responsible for printing or typographical errors. TMS inc reserves the right to discontinue product or change prices without notice. All merchandise is considered decorative in nature unless otherwise stated, and should be used in that capacity.

Shipping Terms:
All shipments are F.O.B. warehouse. TMS, Inc. will ship U.P.S. when possible; otherwise merchandise will be shipped via approved truck line. On consolidated orders, TMS, Inc. will contact the customer for a preferred carrier. Some orders are not U.P.S shippable. TMS inc will ship these on a common carrier. Some of TMS inc’s merchandise is considered oversized in nature and will naturally accrue a higher shipping charge.

Payment Terms:
TMS, Inc. does not ship C.O.D. For net/30 terms, applicants must submit a credit application with a minimum of three credit references. Credit approved customers will receive net 30 day terms on any REORDERS (first order may be prepaid or credit card for expedited shipping). It takes approximately three weeks to check credit references. TMS, Inc. accepts payment by Master Card, Visa, American Express, and Discover. Credit cards are charged the day the order ships. Please submit the card number, name as it appears on the card, and expiration date. At its discretion, TMS inc may refuse shipment to a customer.

All damage or shortage claims must be reported to TMS, Inc. within 10 (ten) days of receipt of shipment. It is the customers’ responsibility to inspect all boxes within 10 days of receipt of shipment. Original packing materials must be kept for the carriers’ inspection. TMS, Inc. will not be responsible for processing claims unless these instructions are followed.

Upon the customer’s request, replacements will be treated as a new order. TMS inc, at its discretion may opt to give the customer a credit instead of a replacement.

Returns will not be accepted unless pre-authorized by TMS, Inc. home office. Return requests must be submitted in writing and mailed or faxed directly to TMS, Inc. Customers must include a copy of the invoice, quantity and reason for the requested return. Returns will not be authorized that are over 30 days from invoice. If approved, a return goods authorization number (RA) will be issued. This RA number must accompany the returned order. Deductions from invoices for damages, defective merchandise or shortages will not be accepted without prior written authorization from TMS, Inc. Refused shipments are not allowed by TMS inc.

Re-Stocking Fee:
A 15% re-stocking charge will be applied on all approved returns. Any exceptions will be made at the discretion of TMS, Inc.

Hand Crafted Merchandise:
All of the merchandise offered by TMS, Inc. is hand made and hand crafted. Slight variations in the size, color and appearance should be considered a natural characteristic of hand crafted merchandise. TMS, Inc merchandise is considered to be decorative in nature and should be used in that capacity. Warranties are not offered.

Natural Bamboo Merchandise:
Please note that our bamboo poles are made from natural bamboo. No two poles are identical. Organic pits, curves, or splits in the wood are natural in the poles and are not considered defects.

CLOSE OUT orders are no returnable.  We will replace damaged merchandise within 10 days.

Prices may change without notice.

Back to content | Back to main menu